Shipping and Return Policy
Because of the high volume nature of our business, our vast inventory is constantly turning. New product shows up daily and occasionally we do sell out of an item. We are constantly updating our database; however, certain orders may be processed before the vintage/label can be changed or an out of stock situation can be noted. Marketview Liquor will not substitute a product without your permission. If specified during checkout, we will contact you if there is a vintage change. We appreciate your understanding and look forward to serving you.
Orders typically ship out from our location in Rochester, NY within 1-2 business days of being placed. Depending on order volume, orders may take longer than this, though. Please call us to get the most accurate time frame for your order. After your order is shipped you will receive a confirmation email with your tracking number. If there is a problem with the ship to/bill to address placed on the order please make sure to contact customer service to correct this problem.
Once a label has been created for your shipment all cancellations will incur a 15% restocking fee. In addition, the buyer is responsible for all shipping fees for address changes or cancellations of shipments already in transit.
An adult over the age of 21 will have to be present at the time of delivery to sign for the package. Any note requesting the box be left on the porch or in any other location will not be honored. We will not be able to to control the time of the day that the delivery will be attempted.
UPS/FedEx will attempt to deliver the package three times. If you are not present to accept the package at any of those times or the package is refused, you will be charged an additional fee for the return.
*Texas Orders: Orders only get picked up from us on once a week on Wednesdays. Once they leave our facility transit times are typically 5-7 business days. Any order placed after 9am the Friday BEFORE will not leave our facility for 7 business days (then 5-7 business days of transit time). For more information regarding shipping to Texas, please call us at 888.427.2480.
*Residents in Hawaii and Alaska are not eligible to receive free shipping on our Weekly Specials.
RETURN & REFUND POLICY
If you receive bottles that are corked or flawed (undamaged), please contact Customer Service within 30 days of your order at 888.427.2480 or send an email here. Customer Service is available Monday thru Friday from 9am-4:30pm Eastern. We will exchange any corked or flawed (undamaged) products or provide a refund.
If your package is damaged in transit, we will either re-ship you a new package at no additional charge (standard ground shipping) or credit your purchase back in full.
If you are having any additional problems with your delivery (received a partially damaged shipment, didn't receive your shipment, etc.) please contact us within 30 days of purchase and we will either re-ship you a new package/missing bottles at no additional charge (standard ground shipping) or credit your purchase back in full.
If you would like to request an additional service other than Ground , please contact us for details and a quote.
Pricing for Ground shipping is below.
SPIRITS SHIPPING POLICY
We can only ship spirits to select zip codes in Oklahoma, Illinois, Indiana, and Wisconsin. To find out if your state and zip code is eligible, please contact us at 888-427-2480 ext 1. Pricing for ground shipping is below.
Ground Rates (Less than 250ml)
|NY, VT, NH, MA, CT||$22.00|
|ME ,PA, DC, NJ, DE, MD, OH, WV, VA, NC||$25.00|
|WI, IN, TN, SC, GA, ND, NE, KS, MN, IA, MO, LA, FL, IL||$27.00|
|MT, WY, CO, OK, WA, OR, CA, NV, ID, AZ, AR, NM||$38.00|
Ground Rates (250ml to 1 Liter)
|NY, VT, NH, MA, CT||$17.00||$17.00||$17.00||$17.00||$17.00||$17.00||$19.00||$19.00||$19.00||$21.00||$21.00||$21.00|
|ME, PA, DC, NJ, DE, MD, OH, WV, VA, NC||$18.00||$18.00||$18.00||$18.00||$18.00||$18.00||$23.00||$23.00||$23.00||$25.00||$25.00||$25.00|
|WI, IN, TN, SC, GA, ND, SD, NE, KS, MN, IA, MO, LA, FL, IL||$21.00||$21.00||$21.00||$21.00||$21.00||$21.00||$25.00||$25.00||$25.00||$27.00||$27.00||$27.00|
|MT, WY, CO, OK, WA, OR, CA, NV, ID, AZ, AR, NM||$24.00||$24.00||$24.00||$24.00||$24.00||$24.00||$35.00||$35.00||$35.00||$37.00||$37.00||$37.00|
Ground Rates (1.5L)
|NY, VT, NH, MA, CT||$15.00||$19.00||$27.00||$28.00||$28.00||$28.00|
|ME, PA, DC, NJ, DE, MD, OH, WV, VA, NC||$18.00||$21.00||$28.00||$30.00||$31.00||$32.00|
|WI, IN, TN, SC, GA, IL, ND, SD, NE, KS, MN, IA, MO, LA, FL||$19.00||$21.00||$34.00||$34.00||$34.00||$36.00|
|MT, WY, CO, OK, WA, OR, CA, NV, ID, AZ, AR, NM||$22.00||$27.00||$40.00||$45.00||$47.00||$50.00|
Wine Transit Map