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Shipping and Return Policy


Orders typically take 1-3 business days to process and ship out from our location in Rochester, NY. High order volume, holidays, or weather may increase this time, though. Please call us to get the most accurate time frame for your order.

Because of the high-volume nature of our business, our vast inventory is constantly turning. New product shows up daily and occasionally we do sell out of an item. We are constantly updating our database; however, certain orders may be processed before the vintage/label can be changed or an out-of-stock situation can be noted. If we sell out of an item you ordered or can’t fill your order, we will contact you as soon as possible to discuss solutions. We will not substitute a product without your permission. If specified during checkout, we will also contact you if there is a vintage change.

After your order is shipped you will receive an email with your tracking number. If there is a problem with the shipping address placed on the order, please make sure to contact customer service to correct this problem.

An adult over the age of 21 will have to be present at the time of delivery to sign for the package. Any note requesting the box to be left on the porch or in any other location will not be honored and we will not be able to control the time of the day that the delivery will be attempted.

The carriers will attempt to deliver the package three times. If you are not present to accept the package at any of those times or the package is refused, you may be charged an additional fee for the return.

Once a label has been created for your shipment all cancellations may incur a 15% restocking fee. In addition, the buyer is responsible for all shipping fees for address changes or cancellations of shipments already in transit.

*Texas Orders are done by local carriers only and may delay shipments for up to 14 business days. For more information regarding shipping to Texas, please call us at 888.427.2480.

*Residents in Hawaii and Alaska are not eligible to receive free shipping on our Weekly Specials.

RETURN & REFUND POLICY

If you receive bottles that are corked or flawed (undamaged), please contact Customer Service within 30 days of your order at 888.427.2480 or send an email here. Customer Service is available Monday thru Friday from 9am-4:30pm Eastern. We will exchange any corked or flawed (undamaged) products or provide a refund.

If your package is damaged in transit, we will either re-ship you a new package at no additional charge (standard ground shipping) or credit your purchase back in full.

If you are having any additional problems with your delivery (received a partially damaged shipment, didn't receive your shipment, etc.) please contact us within 30 days of purchase and we will either re-ship you a new package/missing bottles at no additional charge (standard ground shipping) or credit your purchase back in full.

SHIPPING DETAILS

If you would like to request an additional service other than Ground , please contact us for details and a quote.

Pricing for Ground shipping is below.

SPIRITS SHIPPING POLICY

We can ship spirits to select zip codes throughout the country. To find out if your zip code is eligible, please contact us at 888-427-2480 ext 1. Please call us for pricing.

WINE SHIPPING POLICY - WHAT STATES WE SHIP TO

We can ship wine to 43 states in the U.S. See below for more details on the states we can ship to, ground rates and transit days.

WINE
Ground Rates (Less than 250ml)
State 24 bottles
NY $22.00
CT, NH, VT $24.00
DC, DE, MD, ME, NC, NJ, OH, PA, VA, WV $26.00
FL, GA, IA, IL, IN, KS, KY, LA, MN, MO, NE, ND, SC, TN, WI $30.00
AZ, CA, CO, ID, MT, NM, NV, OK, OR, WA, WY $42.00
TX $44.00
AK, HI $110.00
 
Ground Rates (250ml to 1 Liter)
State 1 bottle 2 3 4 5 6 7 8 9 10 11 12
NY $17.00 $17.00 $17.00 $17.00 $17.00 $17.00 $19.00 $19.00 $19.00 $21.00 $21.00 $21.00
CT, NH, VT $19.00 $19.00 $19.00 $19.00 $19.00 $19.00 $21.00 $21.00 $21.00 $23.00 $23.00 $23.00
DC, DE, MD, ME, NC, NJ, OH, PA, VA, WV $19.00 $19.00 $19.00 $19.00 $19.00 $19.00 $25.00 $25.00 $25.00 $27.00 $27.00 $27.00
FL, GA, IA, IL, IN, KS, KY, LA, MN, MO, NE, ND, SC, TN, WI $23.00 $23.00 $23.00 $23.00 $23.00 $23.00 $27.00 $27.00 $27.00 $30.00 $30.00 $30.00
AZ, CA, CO, ID, MT, NM, NV, OK, OR, WA, WY $26.00 $26.00 $26.00 $26.00 $26.00 $26.00 $40.00 $40.00 $40.00 $41.00 $41.00 $41.00
TX $40.00 $40.00 $40.00 $40.00 $40.00 $44.00 $44.00 $46.00 $46.00 $50.00 $50.00 $50.00
AK, HI $100.00 $100.00 $100.00 $100.00 $100.00 $100.00 $110.00 $110.00 $110.00 $130.00 $130.00 $130.00
 
Ground Rates (1.5L)
State1 bottle23456
NY $15.00 $19.00 $27.00 $28.00 $28.00 $28.00
CT, NH, VT $15.00 $19.00 $27.00 $28.00 $28.00 $28.00
DC, DE, MD, ME, NC, NJ, OH, PA, VA, WV $18.00 $21.00 $28.00 $30.00 $31.00 $32.00
FL, GA, IA, IL, IN, KS, KY, LA, MN, MO, NE, ND, SC, TN, WI $19.00 $21.00 $34.00 $34.00 $34.00 $36.00
AZ, CA, CO, ID, MT, NM, NV, OK, OR, WA, WY $22.00 $27.00 $40.00 $45.00 $47.00 $50.00
TX $40.00 $40.00 $44.00 $44.00 $46.00 $50.00
AK, HI $90.00 $90.00 $120.00 $120.00 $120.00 $120.00
 

Wine Transit Map

Shipping Time Map