Frequently Asked Questions
Marketview Liquor has been passionate about wine, liquor and spirits since 1972. Though our business has grown into a larger storefront and an online store, our mission has stayed the same. We are proud to serve a wide range of products at affordable prices that satisfy our customers.
If you have any issues or questions, our team is here to help! Check our FAQs to get started.
- What States Do You Ship To?
- Can I Estimate My Shipping Costs Before Ordering?
- Do You Offer Free Shipping?
- How Long Will It Take for My Order to Arrive?
- Is It Okay to Ship Wine in Extremely Hot or Cold Weather?
- I Didn't Get a Confirmation Email for My Order. What Should I Do?
- Is There a Way to Check the Status of My Order?
- What Do the Status Updates Mean?
- I Am Trying to Check the Status of My Order but I Don't See Anything in My Order History. What Should I Do?
- Can I Cancel My Order?
- Is It Possible to Change My Order or Add Items?
- The Item I Am Looking for Is Out of Stock. When Will It Be Back in Stock?
- What Should I Do if I Received the Wrong Item in My Order?
- I Placed an Order Online and It Doesn't Look Like the Promo Code Went Through. Is There Any Way I Can Still Get the Promotion Applied to the Order?
- Can I Ship an Order as a Gift?
- Is My Order Insured?
- Am I Guaranteed to Get the Quantity of the Item I Ordered?
Returns and Refunds
- When Can I Pick up My Order?
- Are the Prices for Products Online and In-Store the Same?
- Are All Products Listed Online Available In-Store?
- If I Order Online, Can I Pick up My Order In-Store the Same Day?
- Can I Switch an Online Delivery Order to In-Store Pickup?
- How Will I Know When My Online Order Is Ready for In-Store Pickup?
- What Is the Procedure for In-Store Pickup After Ordering Online?
- Do You Offer Curbside Pickup?
- I Forgot My Password to Log in and Am Having Trouble. How Can I Get the Reset Links to Work?
- Do You Offer Gift Cards or Certificates?
- How Do I Receive Special Offers and Promotions?
- How Do I Redeem a Promo Code or Coupon?
- Do You Do Wine Tastings and Other Events?
- How Many People Does One Standard Bottle of Wine Serve?
- What Is Vintage Substitution?
- Do You Carry Organic Wine?
What States Do You Ship To?
We are proud to ship our products to 46 U.S. states. We cannot ship to some states due to the regulations on beverage alcohol shipments and deliveries in those states. The number of transit days varies by region. To see all available states and transit day estimates, view the map on our Shipping & Return Policy Page.
Can I Estimate My Shipping Costs Before Ordering?
Yes, you can! The shipping rates for your order will depend on your state and the number of bottles in your order. To estimate your shipping costs, view the tables on our Shipping & Return Policy Page or click the "Estimate Shipping" button when you are checking out.
Do You Offer Free Shipping?
You will receive free shipping when you order six or more bottles of wine marked as "eligible for free shipping." You can mix or match these bottles in your order. View our Free Shipping Wines page to see if your favorite wine is on the list or try something new!
At this time, residents of Alaska and Hawaii are ineligible for free shipping wines.
How Long Will It Take for My Order to Arrive?
Once we receive your order, we will ship it from our location in Rochester, NY within 48 hours of placement (excluding non-business days). Your state of residence will also determine how long your shipment will take to arrive. Marketview Liquor is committed to getting your wine and spirits to you as quickly as possible. To estimate shipping times, view the map on our Shipping & Return Policy page.
Is It Okay to Ship Wine in Extremely Hot or Cold Weather?
At Marketview Liquor, we only serve quality wine to our customers. If we feel that an extreme weather occurrence will affect the quality of your shipment, we will notify you that shipping will be delayed. View our shipping details on our Shipping & Return Policy page.
I Didn't Get a Confirmation Email for My Order. What Should I Do?
When you place an order online at Marketview Liquor, you should receive a confirmation email almost instantly. If you did not receive one, please check your spam folder. If you still do not receive one, please fill out our online contact form or reach out to our customer service team at 888-427-2480. They are available Monday through Friday from 9:00 a.m. to 4:30 p.m. EST. Please note if you place an order over the phone with our customer service team, you may not receive an order confirmation email.
Is There a Way to Check the Status of My Order?
Yes, we do offer a way for you to track the status of your order.
After we have shipped your order, we will send you a confirmation email that includes your tracking number. You can use this tracking number to see where your package is. You can also check the Transit Days map on our Shipping & Return Policy page to see how long, on average, it will take for your order to reach your location.
If your order is marked as shipped when you check your order history, but you have not received a confirmation email, please let our customer service team know. You can contact the team by giving them a call at 888-427-2480 or by filling out our online contact form.
What Do the Status Updates Mean?
- Pending: We have your order and will process it as soon as possible!
- Processing: Your order is being pulled and packed and will ship out any day!
- Shipped: Your order has left our facility and is on the way to you! Please check your account profile or email for the tracking information.
I Am Trying to Check the Status of My Order but I Don't See Anything in My Order History. What Should I Do?
After you place an order at Marketview Liquor, your order history should show either pending, processing or shipped. If you don't see any status updates, reach out to our customer service team. You can either call us at 888-427-2480 or fill out our online form and we'll be in touch with you as soon as possible.
Can I Cancel My Order?
Once we have created a label for your shipment, cancellations will get a 15 percent restocking fee. You will also have to pay shipping fees for address changes or cancellations if your shipment is already in transit.
Is It Possible to Change My Order or Add Items?
Yes! If you've already placed an order, we'll do our best to make any adjustments needed. If you've noticed a typo on your order, such as an incorrect billing or delivery address, we can help you correct that.
Regardless of whether you need to update, add or remove items from your order, please contact our Customer Service Department, and a representative will work with you. They are available Monday through Friday from 9 a.m. to 4:30 p.m. EST.
The Item I Am Looking for Is Out of Stock. When Will It Be Back in Stock?
While it can vary from bottle to bottle, if there is an item you are looking for that is out of stock, you can click on our "Tell Me When It's Back" button on the product page. When the bottle is back in stock, you'll be notified by email.
What Should I Do if I Received the Wrong Item in My Order?
Marketview Liquor strives to make every order accurate so that you receive everything you need right away. If what you receive isn't what you ordered, please contact our Customer Service Department. We will do our best to get your correct items to you as quickly as possible. Customer Service is available Monday through Friday from 9 a.m. to 4:30 pm EST.
I Placed an Order Online and It Doesn't Look Like the Promo Code Went Through. Is There Any Way I Can Still Get the Promotion Applied to the Order?
Most of our promo codes are for a minimum of 6 or more bottles on certain products. If it doesn't look like the promo code went through, please check that your order fits the qualifications.
If your order fits the qualifications and the promotion still hasn't gone through, let our customer service team know by giving them a call at 888-427-2480 or by filling out our online contact form.
Can I Ship an Order as a Gift?
Yes, you can! Just add the recipient's address as the "Shipping Address" when you are checking out. You can even add a gift message for them!
Is My Order Insured?
Yes, any package that is damaged in transit will be replaced or refunded in full.
Am I Guaranteed to Get the Quantity of the Item I Ordered?
Due to our large inventory, there are times when we won't have enough bottles on hand to fulfill your order. If this is the case, we will order the necessary quantity from our distributors to fill your order. The majority of our products can be delivered to us within one to three business days. If there are ever any longer delays than this, or inventory issues, we will immediately contact you via phone or email.
What Payment Methods Do You Accept?
We accept payments from:
- American Express
Returns and Refunds
What Is Your Return Policy?
We strive to safely ship our products to our customers, though items may get damaged in transit. If you are not completely satisfied with your order, Marketview Liquor will work with you to make it right.
If your bottles are corked or flawed but undamaged, please contact our Customer Service Department within 30 days after you have placed your order. Call us at 888-427-2480 or send an email to [email protected] We will exchange the products or provide a refund. Customer Service is available Monday through Friday from 9 a.m. to 4:30 p.m. EST. You can also view our return and refund policy on our Shipping & Return Policy page.
How Can I Return My Order?
How Long Do Refunds Normally Take?
Refunds typically take 3-5 business days.
When Can I Pick up My Order?
You can pick up your online order anytime during regular store hours - Monday through Friday from 9am-9pm or Sunday from 12pm-6pm.
View our In-Store Pickup page for more information about when you can expect your only order to be ready.
Are the Prices for Products Online and In-Store the Same?
Yes, our prices online and in-store are the same.
Are All Products Listed Online Available In-Store?
If we have a product listed online, then we usually also have it available in store.
If I Order Online, Can I Pick up My Order In-Store the Same Day?
Any online orders that are placed before 12 noon EST can be picked up in-store that same day. Please allow 2-3 hours for your order to process. As soon as your order is ready to be picked up, you will be notified via email. Any online order that are placed after 12 noon EST will be ready for pick up the next business day.
Can I Switch an Online Delivery Order to In-Store Pickup?
Yes! We are more than happy to change your delivery to an in-store pickup. Just let our customer service team know you'd like to make that switch by giving us a call at 888-427-2480 or by filling out our online contact form.
How Will I Know When My Online Order Is Ready for In-Store Pickup?
You'll receive an email and/or text notification as soon as your order is ready for pickup.
What Is the Procedure for In-Store Pickup After Ordering Online?
When you arrive in the store to pick up your online order, simply head over to the checkout counter with the card you paid with and a valid ID.
Do You Offer Curbside Pickup?
Yes! We do offer curbside pickup. Once you receive the email notifying you that your order is ready to be picked up, pull up in front of our store. Then, give us a call at 585-427-2480 letting us know you are outside and we'll bring your order out.
Do You Offer Local Wine and Alcohol Delivery?
We do! Thanks to our partnership with the alcohol delivery service Drizly, as long as you live within a 5-mile radius of our Rochester, NY store, we will deliver to your doorstep within 60 minutes! For local residents outside of that radius, please call us at 888-427-2480. We can usually arrange delivery for a small fee. More information including a link to the Drizly App can be found here.
I Forgot My Password to Log in and Am Having Trouble. How Can I Get the Reset Links to Work?
If you've forgotten your password, you can click on our "Forgot Password" link and enter the email associated with your account. Then, we'll send you an email with a link to update your password.
Do You Offer Gift Cards or Certificates?
Yes! Our gift certificates are a useful and thoughtful gift for your wine-loving friends and family or even yourself! Purchase a gift certificate on our gift certificates page. You'll receive the certificate instantly via email.
How Do I Receive Special Offers and Promotions?
You can sign up for our email list to receive special offers and promotions. Add your email address via the pop-up when you first arrive on the site or add it through the option in the footer.
How Do I Redeem a Promo Code or Coupon?
To redeem a promo code or gift certificate code for an online order, enter the code during the "Shipping/Payment Selection" section of the online checkout process. You can also bring a coupon to the store and redeem it when you are checking out. If you have any issues while placing your order, please call us at 888-427-2480.
Do You Do Wine Tastings and Other Events?
Yes, we do! Marketview Liquor hosts many wine tastings throughout the year so you can try it before you purchase or enjoy something new. Our tastings are free to attend, and you do not need to sign up. Simply stop by and try our featured item. Visit our Tastings and Events page to view upcoming events. We also offer wine education classes throughout the year.
How Many People Does One Standard Bottle of Wine Serve?
One standard bottle of wine will make six glasses of wine. Read our blog post about wine bottle sizes to learn more.
What Is Vintage Substitution?
If a specific vintage wine is out of stock or no longer available, our staff may switch it out with a similar vintage wine to complete your order. You can select if you would like to be notified about a vintage change when you are completing your online order.
Do You Carry Organic Wine?
Yes, we do! Marketview Liquor offers a wide variety of organic wine that is sure to satisfy. Read our blog post about organic wine to learn how it's made and its many benefits.
Can You Ship Spirits?
We can only ship spirits to select zip codes in Oklahoma, Illinois, Indiana, and Wisconsin. You can call 888-427-2480 ext 1 to place an order for spirits. If you live near our store in Rochester, New York, you can order spirits online and pick them up in our store.
Marketview Liquor Has the Wine, Liquor and Spirits You're Looking For
Marketview Liquor serves delicious wines, spirits and liquors that will satisfy your taste buds and your budget. Shop our wines online or stop by our store location at 1100 Jefferson Road in Rochester, NY today.