*Any orders placed on or after Monday December, 15th 2014 are not guaranteed to be to their destination by Christmas.
Shipping and Return Policy
Because of the high volume nature of our business, our vast inventory is constantly turning. New product shows up daily and occasionally we do sell out of an item. We are constantly updating our database; however, certain orders may be processed before the vintage/label can be changed or an out of stock situation can be noted. Marketview Liquor will not substitute a product or vintage without your permission. There is no need to specify this on your order, we will contact you if necessary. We appreciate your understanding and look forward to serving you.
Orders typically ship out from our location in Rochester, NY within 48 hours of being placed (excluding non business days). After your order is shipped you will receive a confirmation email with your tracking number. If there is a problem with the ship to/bill to address placed on the order please make sure to contact customer service to correct this problem.
Once a label has been created for your shipment all cancellations will incur a 15% restocking fee. In addition, the buyer is responsible for all shipping fees for address changes or cancellations of shipments already in transit.
An adult over the age of 21 will have to be present at the time of delivery to sign for the package. Any note requesting the box be left on the porch or in any other location will not be honored. We will not be able to to control the time of the day that the delivery will be attempted.
UPS/FedEx will attempt to deliver the package three times. If you are not present to accept the package at any of those times or the package is refused, you will be charged an additional fee for the return.
RETURN & REFUND POLICY
If you receive bottles that are corked or flawed (undamaged), please contact Customer Service within 30 days of your order at 888.427.2480 or send an email here. Customer Service is available Monday thru Friday from 9am-4:30pm Eastern. We will exchange any corked or flawed (undamaged) products or provide a refund.
If you would like to request an additional service other than Ground , please contact us for details and a quote.
Pricing for Ground shipping is below.
Ground Rates (Less than 375ml)
Ground Rates (375ml to 1 Liter)
Ground Rates (1.5L)
*Due to individual state regulations regarding beverage alcohol shipments/deliveries, we may not be able to ship to some of the states listed